THE CORONADE HOTEL, KUALA LUMPUR
This letter is from ANTHONY CHIENG
Sunshine Borneo Tours & Travel Sdn Bhd
Date: Tue, Sep 15, 2009 at 9:37 AM
Subject: THE CORONADE HOTEL, KUALA LUMPUR
Dear Friends, travel colleagues and travel partners, As you all know I am an experienced traveler and this is my 15th year in the tourism industry. My company has expanded from a travel agent to seasports, river cruise, rain forest resort . The following incident happened to me personally, not a story I heard from someone. I DON'T want this to happen to anyone else. Please let your friends, colleagues, love ones know about it.
I booked into : THE CORONADE HOTEL, KUALA LUMPUR, (Achi Jaya Properties Sdn Bhd), Jalan Walter Grenier, 55100 Kuala Lumpur , MALAYSIA (located next to Lot 10) from 6th Sept to 9th Sept 2009.
We (me and a friend) have stayed in this hotel 2-3 times this year. It is in a good location and the cost is reasonable.I booked for "The Summit Room" as they have free internet and a bigger room.
We were busy right from day 1 as we have a long "to do list". On the 8th September morning, when I came out of the toilet, I saw the latch and the lock switch in the "open position. The door is closed. I was sure I closed the latch and lock the security lock. I ask my friend to check if there's anything missing and there wasn't, so we thought it's just us being forgetful.
After a busy day from 8.30am to 10pm, we arrived back to the hotel tired and packed up as we are leaving the next day in the morning. We counted the monies and packed everything accordingly.. I personally made sure this time the door is locked on the security lock and the latch. We were so tired and went to sleep. I dozed off around 11pm.
At around 7.00-7.20 am, I woke up and went to the toilet. I remember my phone alarm going off at 730am. Coming out of the toilet, I notice again the latch and the lock in the open position (the door is closed). I immediately ask my friend to check the bags and found our Brunei and Malaysian dollars gone except for 30 plus Malaysian ringgit.
I called the manager on duty immediately and he arrived with a security officer to make a report. The Manager on duty, Raj and the security officer, Harun did not apologise nor was sympathetic. They took my report and looked around and leave.
After they left, I realize, my diamond ring, gold chain and watch which was placed on the table is gone, my mobile phone placed on the table is luckily still there. I called the manager to make the additional report.
They called the police and we found out we had to go to the tourist police station which we went to make the report by Sergeant Shahar. As we had to go get our medical report, we went after we got our report. By the time we came back to the hotel, it was already 1140hrs, we have a flight to catch at 1440hrs.
I expect the hotel to act professionally and to clear this matter up but they didn't not even apologise as our lives and safety was compromised. Some one can enter our room even when we latched it and security lock it!!!! Imagine if the person had a knife or it's a single woman alone in the room.
I am still shocked and thank god no harm came to me and my friend. I overheard the police man asking for the security camera and
I AM SHOCKED TO KNOW THERE IS NO CCTV CAMERA ON THE HALLWAY. ONLY IN THE LIFT AND STAIRWAYS FOR A 4 STAR HOTEL. Has the hotel compromise cost at the risk of hotel guest's safety/security.
Today is the 11th September 2009, I have no response from The CORONADE hotel and also I tried to call the General Manager and was informed he is on leave from 10th Sept for a few days!!!!!
I was not put through to anyone else and the Executive secretary Siti Hajah Yusof who answered the phone says I can email to her. I found this strange as there is the security manager and other top management whom usually will be referred to.
HOW SAFE ARE HOTELS IN MALAYSIA, ESPECIALLY THE CORONADE HOTEL? IF SOMEONE CAN ENTER MY ROOM WHEN IT IS DOUBLE LOCKED, I DO NOT WANT TO STAY IN THAT HOTEL.
PLEASE INFORM YOUR FRIENDS, I DO NOT WANT ANYONE TO GO THROUGH WHAT I WENT THROUGH.
BE SAFE AND MAKE SURE THE HOTEL YOU STAY IN HAS ADEQUATE SECURITY FACILITIES.
MANAGING DIRECTOR OF Sunshine Borneo Tours & Travel Sdn Bhd
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